FAQs
How do you ensure colour consistency across an entire collection?
Colour consistency is central to what we do. Our quality controllers check every image against the maison’s references and the whole series, for a uniform result across an entire collection, whatever the scale of the project.
How do you protect the confidentiality of our visuals?
Confidentiality is central to our commitments, all the more so in the age of AI. Your files travel in an encrypted environment, on secure, access-restricted servers. We select our AI tools so that they neither reuse nor train their models on your images, whether input or output. Nothing is shared without written agreement; NDA on request.
How do you combine generative AI and human retouching?
This is the heart of our positioning: hybridization. AI helps us speed up and explore, but the final decision stays human. Every visual goes through the check of an expert operator. It is this human review after generation that safeguards compliance with your brand image and rules out the pitfalls of AI alone (hands, logos, materials).
Can you handle the complex materials of luxury?
Yes. Jewellery, leather goods, cosmetics, watchmaking: each field has its own demands in reflections, textures and shine. Our operators are trained for these specifics and retouch to the level of finish expected by luxury houses.
Can you follow our visual guidelines and processes?
Your visual guidelines and rendering requirements come first: we follow them to the letter. On the production side, we rely on a proven workflow — templates, naming conventions, tracking tools — that ensures quality and consistency at scale. Most of our clients adopt it, and we adjust it to your key constraints so that deliverables are directly usable by your teams.
How do you ensure responsiveness and meet deadlines?
Our in-house teams, spread across several sites and complementary time zones, ensure near-continuous production. This lets us absorb the peaks of a launch or a campaign and meet tight deadlines, without ever compromising on quality control. Timelines are set with you according to scope.
Why get my images clipped?
You’re looking to boost your e-commerce conversion rate. Studies on online retail show how much a clean product visual — clipping and retouching — weighs in the purchase decision.
Why choose Simataï?
Simataï is France’s specialist in image retouching and post-production for brands and e-commerce. Our international team of experts has been refining its craft since 2010.
What is clipping with the Pen tool?
Our experts enlarge each image to trace a clipping path by setting down a multitude of points along the outline. Bézier curves let us follow the shape with precision. It is entirely manual clipping, a guarantee of quality.
What is a “ghost” in e-commerce?
This technique showcases your product as if it were worn by an invisible mannequin. It gives volume back to a garment that isn’t suited to a flat view, by recreating the hidden parts from several images.
What is a “packshot” in e-commerce?
“Packshot” refers to a clipped product on a plain background (often white), that clearly identifies the item, designed for a catalogue or a poster.
In which formats are images accepted?
Don’t worry about a thing! We accept and process all common formats. If we have any doubt about your image quality, we contact you before starting.
How long are my images stored?
We keep your images for 3 months after delivery, unless you instruct otherwise. You can retrieve them simply and securely during this period.
Is the transfer of my data secure?
The security of your data matters to us. Your images travel across our network in an encrypted, access-restricted environment, from upload to delivery.
How many images can you process per day?
Our in-house teams, spread across several sites, absorb one-off orders as well as large volumes and launch peaks, without any drop in quality. We set the pace with you.
And what if I’m not satisfied with the result?
Not to worry! Your complete satisfaction is our priority. We rework any image whose result doesn’t match the brief. Satisfied, or we redo it!
How can I contact Simataï?
A question? Don’t stay without an answer: write to us at contact@simatai.fr, we reply as soon as possible.